StudyNote Tuition · AdelaideTalk to a teacher

Answered plainly,
including the awkward ones.

Most tutoring companies answer these on the phone, once they have your number. Here they are answered on the page, in six short groups. Search them, or browse by topic.

01 / COMMON QUESTIONS

Before you
ask.

The questions parents actually open with, in six short groups. Each answer links to the page that carries the detail.

Sessions

4 answers
How big is a group?

Six at most at SACE, eight in Years 7 to 10, and usually fewer. That cap is the point of the business rather than a marketing number. Past that, a session stops being a conversation and starts being a class, and a student who is stuck can sit quietly through the whole hour without anyone noticing.

One-to-one is available if that suits your kid better.

Where do sessions happen?

In your home, at a public library, or online. We teach across Adelaide and the Adelaide Hills.

There is no centre to come to yet. One is coming, and until then those three are the choice.

When do sessions run?

Afternoons and evenings, booked by the hour. Tell us the days that suit your kid and we will be straight about what we can offer.

Once a time is set it can stay the same each week, with the same tutor, if that suits. Or one session at a time, and you can stop whenever you like.

Can my kid have one-to-one instead of a group?

Yes. One-to-one rates start from $90 an hour in your home, $80 at a library and $70 online.

If you are not sure which would suit your kid, say so in the first conversation and we will suggest one. It can change later. Nothing is signed either way.

Cost

4 answers
What does it cost?

One-to-one rates start from $90 an hour in your home, $80 at a library and $70 online. Small groups start from $45 a student, an hour. There are no contracts, no term prepayments and no joining fee.

See the full fee list

Is there a contract, a term fee or a joining fee?

No. Sessions are booked by the hour and invoiced afterwards, so nothing is paid up front and there is no term to prepay. Payment is due within seven days of the session.

There is no contract to leave and no notice period to serve. See the full fee list

What if we need to cancel or move a session?

Give us twenty-four hours’ notice and there is nothing to pay, whether you cancel or reschedule. Inside that, we will try to move the session to another time that week. If we cannot, half the hour is charged. If nobody is there at the agreed time and we have not heard from you, the hour is charged in full. Either way we tell you before it reaches an invoice. If your kid is unwell, neither applies.

If we ever have to cancel, we reschedule to suit you or we do not charge. The terms in full

Is there a free trial session?

There is no free lesson. What is free is the first conversation and the diagnostic task before the first session, so the first paid hour is spent teaching.

And nothing is signed, so if the first session is not right for your kid there is nothing to get out of.

Who teaches

2 answers
Who actually teaches the sessions?

Right now, the two founders take the sessions. Both are registered teachers who are teaching in schools this year, and not whoever an agency had free.

As we grow, other tutors will take some sessions. Each clears the standard set out on the Your teacher page, and each is named there, with what they teach, before anything is booked. See who teaches

What checks does every tutor pass?

Five things, done by the founder personally, before anyone teaches: identity confirmed against photo identification, a current Working with Children Check verified through the Screening Unit rather than from a screenshot, qualifications checked against the original documents, a referee who has seen them work with children spoken to directly, and child safe training completed with our code of conduct signed.

If a tutor’s check is cancelled or expires, they stop teaching for us that day. How we keep sessions safe

What we teach

3 answers
Which curriculum do you follow?

SACE Stage 1 and Stage 2 follow the SACE Board subject outlines, which are the same for everyone. Below that, South Australia is moving to its own SA Curriculum, adapted from the Australian Curriculum. The rollout is happening in stages, and the department expects to finish it in 2027.

Schools are at different points with that change, and they sequence Years 7 to 10 differently anyway, so two students in the same year level can genuinely be on different topics. Rather than assume, we work from what your kid covered in class this week. Bring the topic name off their timetable and we will map it.

Do you cover SACE properly?

The South Australian Certificate of Education, Stage 1 and Stage 2, across mathematics, science and technologies.

This one catches a lot of people out. At Stage 1 the subject is simply Mathematics, which schools timetable as Methods A, B and C. Mathematical Methods and Specialist Mathematics exist only at Stage 2. The full explanation, with the Year 12 pathways

Do you tutor subjects that are not listed?

Ask us anyway. The subjects listed on this site are the ones we can help with today. English, Humanities, Languages and The Arts are not open for booking yet.

If one of those is what your kid needs, tell us. We will be straight with you about where it is up to, and we will try to find you someone.

Safety

2 answers
What are the rules for a session at home, at a library or online?

At home, a parent or another adult you nominate is there for the whole session, and if nobody is home the tutor does not come in. It runs at the kitchen table or somewhere equally open, never a bedroom and never behind a closed door, and the tutor does not take your kid anywhere or supervise siblings.

At a library, sessions run in the open study areas, never in a closed room, and you can stay for any part of it. Online, you hold the joining details, your kid joins from an open part of the house, the tutor’s camera stays on the whole time, and nothing is recorded unless you ask for it in writing. The full policy

How do I raise a concern?

Email hello@studynote.com.au at any time, about anything: how a session ran, how a tutor behaved, or anything else. We acknowledge it within two business days and give you a written outcome within ten, and raising a concern never affects your kid’s place with us.

If it is about a teacher, or you would rather not raise it with us, the Department of Human Services Screening Unit on 1300 321 592 issues and monitors the Working with Children Check. If it is about how StudyNote is run, the Child Safe Environments team at dhs.childsafe@sa.gov.au is the right place. Consumer and Business Services SA is on 131 882.

Getting started

3 answers
What happens at the first session?

Before it, a short diagnostic task, so the first hour is not spent working out where your kid is. Then a conversation with you about what you have been seeing at home, which is usually more useful than the marks.

The first conversation costs nothing and commits you to nothing.

How will we know it is working?

Every session ends with practice notes, and there is a short progress note before each assessment. You will be able to see what has been covered and what is still shaky, without having to ask.

How do we get started?

Send the enquiry form, ring us, or send an email. A subject expert reads it and replies within one to two business days, even if the answer is that we are not the right fit. Then a free conversation of about twenty minutes, by phone or online, mostly us listening.

Before the first session, a short task for your kid, so the first paid hour is spent teaching rather than working out where they are. What happens, and when

02 / IF IT IS NOT HERE

Then ask, and we will say.

  1. Ask it

    By phone, by email, or through the contact page. Asking books nothing and owes nothing, and you do not need to have decided anything first.

  2. A straight answer

    From someone who teaches, in the same plain words as the answers above, rather than a brochure line written to keep you talking.

  3. Including when it is no

    If it is a subject or a year level we cannot do properly today, you will be told that plainly instead of being booked in anyway.

  4. Somewhere else to try

    A no is not the end of the conversation. Tell us what your kid needs and we will try to point you somewhere that can help.